Frequently Asked Questions - FAQs


I'm missing a product from my order, what do I do?

Please get in contact with us through chat from 9 am to 5pm EST or email us through the contact form so we can sort out what happened and get your order right

What is the return policy?

Right now, we do not accept returns due to COVID-19 if you believe you have extenuating circumstances, please contact us.


How much does shipping cost?

For standard shipping on orders under $50.00 it will cost $8.99, over $50.00 shipping will be free!

What percentage alcohol is recommended?

The CDC recommends using ABHR (Alcohol Based Hand Rub) with 60-95% alcohol in healthcare settings. Unless hands are visibly soiled, an alcohol-based hand rub is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. Hand rubs are generally less irritating to hands and are effective in the absence of a sink.


Do you have any alternatives to hand sanitizers?

CDC does not have a recommended alternative to hand rub products with greater than 60% ethanol or 70% isopropanol as active ingredients. Benzalkonium chloride, along with both ethanol and isopropanol, is deemed eligible by FDA for use in the formulation of healthcare personnel hand rubs. However, available evidence indicates benzalkonium chloride has less reliable activity against certain bacteria and viruses than either of the alcohols.

Why aren’t hand sanitizers listed on the EPA website?

List N only includes EPA-registered surface disinfectants. Hand sanitizers, antiseptic washes and antibacterial soaps are regulated by the Food and Drug Administration (FDA). EPA-registered surface disinfectants, including surface wipes, should not be applied on your skin or ingested.



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